Terms and Conditions

1. All content on the Heartwork Clothing website, including text, graphics, images, logos, and software, is the property of Heartwork Clothing and is protected by copyright and other intellectual property laws.
2. You may not use any of the content on this site for commercial purposes without the express written permission of Heartwork Clothing and its assignees.
3. Heartwork Clothing reserves the right to modify or update these terms and conditions without notice.
4. Your continued use of this website constitutes your acceptance of any such changes.
5. Heartwork Clothing is not responsible for the content of any linked sites and does not endorse any products, services or information that may be advertised or provided on these sites.
6. Heartwork Clothing will not be liable for any errors or omissions on the website.
7. Heartwork Clothing will not be responsible for any damages resulting from the use of this website.
8. Heartwork Clothing reserves the right to refuse service to any customer for any reason.
9. The terms and conditions of purchase for Heartwork Clothing’s products may vary.
10. Please refer to the relevant sections on the website for more information.

1. Personal information that we collect: When you make a purchase or create an account on our website, we may collect personal information such as your name, email address, mailing address, phone number, and payment information. We may also collect other information, such as your IP address and browsing history.
2. How we use personal information: We will use the personal information you provide to us to process orders, communicate with you about your purchases, and personalise your shopping experience. We may also send you marketing communications, such as newsletters and promotional offers if you have opted to receive them.
3. Sharing your personal information: We will never sell your personal information to third parties. We may need to share certain information with service providers who assist us with our business operations, such as payment processors and fulfilment centres. These service providers can only use your personal information to perform the services we have contracted to them.
4. Protecting your personal information: We take reasonable measures to protect your information from unauthorised access, use, or disclosure. However, no security measures are foolproof, and we, therefore, cannot guarantee the security of your personal information.
5. Your Rights: We respect your right to access, erase, amend or restrict the processing of your data. We also acknowledge your right to object to or withdraw your consent to processing your data at any time. You can access and update your details via your account dashboard if an account has been created. You also retain the right to opt out of receiving marketing communications and newsletters from us.

1. Copyright: All content on our website, including text, images, graphics, and design elements, is protected by copyright law. You may not use any content on our website without the express written permission of Heartwork Clothing.
2. Trademarks: Heartwork Clothing and our logo are trademarks of Heartwork Clothing. You may not use our trademarks without the express written permission of Heartwork Clothing.
3. Intellectual property rights: We respect the intellectual property rights of others and expect our users to do the same. Don’t hesitate to contact us if you believe your intellectual property rights have been infringed on our website.
4. License to use our website: By using our website, you are granted a limited, non-exclusive and non-transferable license to access and use the website for personal, non-commercial use only. You may not reproduce, distribute, modify, or create derivative works from any content on our website without the express written permission of Heartwork Clothing.

1. What are cookies?: Cookies are small documents stored on your computer, mobile device or any other internet-accessible device when you visit a website. Cookies can store information about your browsing history and preferences and can be used to personalise your shopping experience.
2. How we use cookies: We track and store information about your browsing history and preferences to help us understand how users interact with our website to improve the shopping experience. We may also use cookies to show personalised ads or relevant products based on browsing history.
3. Managing your cookie preferences: Most web browsers allow you to manage your cookie preferences. You can usually find these settings in your browser’s “options” or “preferences” menu. You can set your browser’s behaviour to accept all cookies, reject cookies, or notify you when a cookie is set. Please note that if you do disable certain cookies, some features available via our website may not work correctly.
4. Third-party cookies: We may use third-party service providers to help us track and analyse website traffic. These service providers may use cookies to collect and store browsing history and preferences information. We do not have control over these third-party cookies, and you should refer to the privacy policies of these service providers for more details.

1. All sales are final unless the product you receive is defective or not as described.
2. We reserve the right to be able to refuse service to any customer for any reason.
3. We are not to be held responsible for any damages or losses that may occur during shipping.
4. We reserve and hold the right to change our prices and product offerings anytime.
5. We reserve the right to update and change our terms of use at anytime.
6. You agree to provide accurate, complete, and current information when completing a purchase.
7. You agree to pay for all products and services ordered and applicable taxes and shipping fees if due.
8. You are solely responsible for maintaining the information within your account and ensuring the security of your password is kept confidential.
9. You agree to accept all responsibility for any activity on your account. Any unauthorised use of our website or its content is strictly prohibited.

1. Credit card: We accept Visa, Mastercard, and American Express. All credit card transactions are processed securely through our payment processor.
2. Debit card: We accept debit cards with the Visa or Mastercard logo. All debit card transactions are processed securely through our payment processor.
3. We do not currently accept checks or money orders.
4. Please note that all prices on our website are listed in GBP and include any applicable taxes where due.

Here at Heartwork Clothing, we want you to be excited and delighted with your purchase. However, we do have a few guidelines for returns and exchanges:

1. We can not accept returns or exchanges due to wrong sizing or changing your mind after completing a purchase. Most of our products are fulfilled via a print-on-demand service and deemed as a custom order. This means an order can’t be cancelled once an order moves into the manufacturing stage. Please ensure that you double-check the size chart and consider your purchase carefully before ordering.
2. Please get in touch with us within 14 days of receiving your order if you receive a defective or damaged item. We will work with you to resolve the issue and determine the best course of action, which may include a replacement or refund.
3. If you need to return or exchange an item for any other reason, please get in touch with us to request a return authorisation. We will review your request and get back to you as soon as possible. If your return is approved, you will be responsible for paying the shipping costs to return the item to us.

We appreciate your understanding and cooperation with our returns policy. If you have any concerns regarding these terms, please don’t hesitate to contact us.

At Heartwork Clothing, we are committed to getting your orders to you as quickly as possible. However, please note that some of our products are printed on demand. Print-on-demand products are manufactured and shipped directly to you once your order is placed.

1. Manufacturing times: The manufacturing time for our print-on-demand products varies depending on the product and the current volume of orders. We will do our best to provide an estimated manufacturing time for each product on its product page or during checkout. However, please note that these estimates are just that – estimates – and actual manufacturing times may vary.
2. Shipping times: Once your order has been manufactured, it will be shipped to you via the shipping method that has been selected during checkout. The shipping time will depend on the origin of our partner’s print-on-demand fulfilment centre and your location. We may offer various shipping options, including standard, expedited, and express shipping.
3. Tracking: Once an order has been shipped, you will receive a shipping confirmation email with a tracking number depedent on the shipping method chosen. You can use these details to track your order on the carrier’s website.
4. International shipping: We ship to many international destinations. Please note that international orders may be subject to import duties and taxes, which are the customer’s responsibility.

If you have any questions about our shipping policy, please don’t hesitate to contact us. We are committed to getting your orders to you as quickly as possible and will do our best to assist you with any shipping-related questions or concerns.