Frequently asked questions

Yes, you can update your account information by logging in and navigating to the “Account Details” section. Make the necessary changes to your email, shipping address, or other account details.

Yes, you can place an order as a guest without creating an account. However, we recommend creating an account for a more streamlined shopping experience.

If you have chosen a tracked shipping option for your order, you will receive a tracking number once your order is processed and shipped. You can use this tracking number to monitor the status of your shipment.

To delete your account, please contact our customer support team. They will assist you with the account deletion process.

If you’ve forgotten your password, click on the “Forgot Password” link on the login page. You’ll receive instructions on how to reset your password via email.

Creating an account allows you to track your order history, save shipping information, and expedite the checkout process for future orders.

If you experience any login or account-related issues, such as difficulty accessing your account, please contact our customer support team for assistance.

Yes, our focus is on rock, metal, goth, horror, and alternative genre themes. These themes are central to our design concepts.

Currently, our designs are not available for licensing or collaboration. They are exclusively featured on Heartwork Clothing products.

Yes, our designs are exclusive to Heartwork Clothing. We create and curate designs that you won’t find anywhere else.

Some of our designs may be released as a limited edition, while others may be part of our regular collections. However, we may choose to replace or pull designs at any point so keep an eye on our website for what is currently available.

We do not sell design files or prints for personal use or resale. Our designs are exclusively available on our printed items.

Currently, we do not offer custom or personalised designs. Our products are pre-designed and available for purchase on our website.

However, if you see a design and would like it on a different item that is not listed, please contact us and we may be able to help you with your request.

Whilst we don’t accept external design submissions, we welcome feedback and suggestions from our customers. Your input helps us understand your preferences and may shape future collections and designs.

Currently, we do not accept design submissions or collaborate with external artists. All our designs are created in-house. But this may change in the future, watch out on our social media channels or subscribe to our mailing list for any changes.

If you have any questions or feedback about our designs, please reach out to our customer support team through our contact page. We value your input and are here to assist you with any questions you may have.

We regularly release new designs to keep our product catalogue fresh and exciting. Keep an eye on our website and social media channels or subscribe to our mailing list to stay updated on our latest additions.

Our design selection process is based on market trends, customer preferences, and the unique aesthetics of our target audience. We strive to offer designs that resonate with our community.

Our design inspiration is drawn from various sources, including rock, metal, goth, horror, and alternative genres. We also explore artistic trends, cultural influences, and our own creative ideas.

Currently, we do not offer in-person visits to our facilities, but should you wish to contact us for any reason please do so via our contact form.

We are primarily an online store but do occasionally plan on having pop-up stores at various events in the future.

Currently can shop our products on our website, but please keep an eye on our social media channels or subscribe to our mailing list for events we may be attending.

We currently do not licence our designs or products for resale. However, this may change in the near future. To register your interest as a possible reseller, contact our customer support team.

We may occasionally collaborate with charitable organisations or run limited-time campaigns to support causes aligned with our brand. Stay updated through our website and social media for information on such initiatives.

To stay updated on our latest releases and promotions, you can subscribe to our mailing list and receive our newsletters, follow us on social media, or regularly visit our website.

Heartwork Clothing is an apparel company specialising in designs inspired by various musical and artistic artwork found in genres such as rock, metal, goth, horror, and much more. We create unique designs that are available printed on various apparel items.

We offer exclusive designs that cater to an alternative art-loving audience on a variety of garments and products.

Our headquarters and in-house printing facility are located in Sandwell (Birmingham, UK), but we ship our products worldwide.

Yes, you can unsubscribe from the newsletter at any time. There is an “Unsubscribe” or “Opt-Out” link provided in every newsletter email. Click on that link to stop receiving all future emails.

You can join our newsletter during the checkout process or by visiting our subscription form [insert link here].

Rest assured, we’re as against spam content as you are. We pledge not to inundate your inbox with an excessive number of emails.

If at any point you wish to stop receiving emails from our mailing list, you can easily do so by clicking the unsubscribe link located at the bottom of each email.

The frequency of our newsletters may vary, but we typically send updates periodically, including new design releases and promotional offers as they arise.

Yes, our newsletter subscription is completely free. You can sign up without any cost.

Our newsletter is a way for us to share exclusive content, updates on new designs, and promotions directly with our subscribers. By subscribing, you’ll stay informed about our latest releases and special offers.

Subscribers to our newsletter may receive exclusive promotions and discounts. Keep an eye on your inbox for special offers.

We do not share your email address or personal information provided when subscribing to our newsletters with any third parties. Your information is kept private and used only for sending Heartwork Clothing-related updates.

Please check our Privacy Policy on our Terms & Conditions Page for more information on how we use personal data.

At Heartwork Clothing, we use POD to create unique designs on various apparel items when customers place an order with us. We use printing techniques such as DTF, DTG, and Sublimation methods, both in-house and through our trusted production partners.

We take pride in delivering high-quality printed apparel through our chosen methods, ensuring vibrant and durable designs that we would be proud to wear ourselves. We will choose the appropriate method for each design to ensure the longevity and visual appearance fits the design and product it is printed on.

Print On Demand is a printing and fulfilment method where products are printed and shipped only when an order is placed.

Our POD offerings include a variety of apparel items such as t-shirts, hoodies, and sweatshirts, each featuring our own exclusive designs.

If you need to change your shipping address after placing an order, please contact our customer support team as soon as possible. We will do our best to accommodate your request.

Items purchased in the same transaction can be combined for shipping costs, our system will calculate the shipping fees and provide you with various options upon checkout automatically.

Unfortunately, once an order is placed, it cannot be modified or cancelled. Please review your order carefully before confirming the purchase.

If a change of shipping address is required, you can request this as long as your order has not already been sent out.

We understand that there are times you may want your order quickly, however, to maintain the quality of our printing and processing we don’t currently offer rush orders.

You can choose various shipping methods at checkout but please note that we ask for 5-7 business days to print and package your order. However, we strive to maintain efficient order processing and delivery times.

Yes, we offer international shipping for our POD orders. Shipping fees and delivery times may vary based on your location.

If you have any questions or require assistance regarding your POD order, please don’t hesitate to reach out to our customer support team through our contact page. We’re here to help with any enquiries you may have.

If you have chosen a tracked shipping option for your order, you will receive a tracking number once your order is processed and shipped. You can use this tracking number to monitor the status of your shipment.

In the rare event that you receive a damaged or incorrect item, please contact our customer support team immediately and no later than 14 days. We will work with you to resolve the issue and provide a replacement if necessary.

Our return policy is detailed here on our Terms & Conditions page.

After you place an order, our team processes it, prints the selected design on the chosen apparel, and prepares the package for shipment. Once shipped, you’ll receive a tracking number.

Our return policy is detailed on our website’s Terms & Conditions page.

The turnaround time for orders depends on various factors, including the chosen printing method, order volume, and shipping location. We ask that you allow 5-7 business days for us to print and ship your order but we will always aim to process orders as quickly as possible.

We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment options.